After the sanctions imposed by the Telecommunications and Posts Regulatory Authority (Artp) on telephone operators, the civil society organization CICODEV conducted its own survey with the help of its 14 focal points in different localities of the country to be sure of the shortcomings shown by the regulatory body. On the quality of service, the survey revealed that only 30% of users felt that the quality was good against 70% who maintained the opposite.
“After having listened to the position of the regulator and those of the two operators, CICODEV Africa, as a consumer association, faithful to its approach of research-action, decided to give voice to users through an independent survey in order to assess the quality of services and sanctions imposed on operators. The survey was conducted in the 14 regions of Senegal and allowed to have the appreciation of at least 1 473 users on the quality of service of the three operators but also on the sanctions imposed on them the day after the return of the results of the campaign, “say in the statement received by WalfQuotidien, the executive director of this organization, Amadou Kanouté and Co. They point out that on the problematic services of operators, the survey conducted by CICODEV Africa “revealed that 47% of users have a network problem against 43% who reveal difficulties in accessing the Internet and only 1% who encounter difficulties with the messaging service. Only 9% of those surveyed said they had no problems with operator services.
It should be noted that the campaign of the Regulatory Authority for Telecommunications and Posts (Artp) on the coverage and measurement of the quality of services of mobile operators has revealed throughout the national territory, apart from the region of Dakar, “a poor quality of services of mobile operators. The publication of the results of the survey was followed by sanctions imposed on operators according to the regulations. Through the press, operators have criticized a “cavalier” approach of Artp. In turn, the incriminated operators as well as the Regulatory Authority have organized meetings with the various consumer organizations to deliver their version of the facts.